How to Implement Human-Centric AI to Empower Your People

January 19 - 2024

Including How to Enable the Cornerstone of Your IT Infrastructure with AI 

Recently, a pilot study conducted by the Consumer Industries of the World Economic Forum uncovered a fascinating inherent bias people have about themselves and their work: we consistently underestimate our own skill sets.  

This insight was uncovered thanks to AI. It also helped determine that it would only take approximately six months to reskill workers in this industry for new roles in different functions, as well as that in some instances, a worker would only need to learn a few new skills to make an entirely different career switch. 

With the future of AI still yet to be determined, there are quite a few different possible outcomes. Yet the pace of innovation in our global economy is forcing organizations to define AI and Machine Learning (ML)’s role in the workplace now, as we go. At Compugen Systems, we believe firms can benefit from introducing the concept of AI through a structured program led by HR/People + Culture.  

Why go through this avenue? Because we live in a human-centered world, it’s important to note that these new technologies are not about job or role displacement. Instead, they’re about enabling team members to reach their greatest potential by offloading specific tasks or augmenting their area of talent. That’s where the competitive advantage lies. 

Done in collaboration with Unilever, Walmart, Accenture, and SkyHive, the initial goal of the pilot study above was to close skill gaps by illuminating a clearer picture of the true talent workers possess and how they could continue to grow and transition into emerging job roles. This is a concept that has always been important, as industries and work have always shifted and required people to adapt and grow, but of course, as our rate of change continues to increase, it will also grow in importance for companies and workers alike. Used in this way, AI is helping us learn more about our human selves and revealing ways we can reach new possibilities. 

If your organization is curious about the ways you might use AI to empower your own team members, here are a few more ideas: 

Make Data Analysis Faster + Easier 

AI software can collect a vast amount of data then analyze it quickly. This of course can be valuable across your organization. For starters, it can help your IT teams respond to issues promptly and improve user experiences. It can also use predictive analytics to provide insights that can help IT teams address issues before they cause downtime and delays that can lead to a loss of business or damage your reputation. 

In industries like transportation and manufacturing, this is being achieved through a combination of the Internet of Things (IoT) to enable remote monitoring and preventative maintenance. For the modern workspace and hybrid work environments, AI can help provide insights in real-time, collecting and analyzing data points on employee productivity and efficiency—so supervisors can make decisions, shift priorities, and optimize work no matter where they’re working from. For marketing, sales, and customer service teams, AI tools can be leveraged to gain better insights into ideal customers, so they can collectively deliver a better customer experience aligned with real sales results. 

Power More Productive + Creative Ideating 

Microsoft’s Whiteboard application (a digital canvas) comes enabled with CoPilot, an AI tool you can ask to help you generate ideas, group ideas into themes, create summaries of the content on your whiteboard, and even create designs that visually illustrate your ideas.  

Tools like Whiteboard can be used to help create starting points for you and your teams to launch from, infuse meaning into, and layer on the kinds of insights only humans are capable of. Whether you’re struggling to begin on your own, or want to lend help to group brainstorm sessions, AI can get you going. 

Enable Employees to Work Smarter  

Just as AI can help make data analysis faster and less manual, it’s also helpful for automating simple and repetitive tasks and processes—making it possible for team members to instead focus on their core competencies and maximize their productivity in more strategic, complex areas. For example, AI-driven chatbots and customer service bots can handle routine questions so human agents can spend their time, energy, and talents resolving more complex issues and delivering a better-quality customer experience. 

Drive More Agile + Secure Networking 

At the crux of all of this—and your entire business—of course is your enterprise network. While Hybrid IT, the Modern Workspace, and Bring Your Own Device (BYOD) programs are driving business growth and innovation by empowering people to do their best, most collaborative work, they’re also stretching legacy networks to their max, resulting in sluggish connections, lost productivity, and security vulnerabilities.  

It’s why AI may also be crucial to implement in your network technology. To unlock its benefits across your operations, your network needs to be efficient, agile, and secure—thankfully something that can be made possible through AI.  

Our latest guide takes a deeper look into how AI enables a modern workspace, enhances data security, and supports hybrid IT through networking, along with what AI technologies you need and how to ensure a successful implementation. You’ll learn how all the benefits of AI we explored above—data analysis, task and process automation, issue resolution, and human empowerment—and more can be applied for more resilient, next-level connectivity. 

How AI Supports the Future of Enterprise Networking; Download the Guide Now

Topics: Modern Workspace, Enterprise Networking, AI

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