Field Services

React to + Resolve Issues Faster

Your IT Feet on the Street

From installation to maintenance to optimization, your IT team always needs to be ready for corrective, preventive, and proactive issues. Having the right resources on-site is a challenge that many companies face.

CSI Field Services offer the time, tools, and on-site talent needed to solve your challenges and keep up with the trends of the industry.

CSI Field Services

It's Time To Keep UP

IT projects can be complex, time-consuming, and resource-intensive. When an unexpected issue arises, your priorities shift, your to-do-list gets longer, and your team can quickly experience burn-out.

YOUR EVERY CORNER, COVERED

From installation to maintenance to optimization, think of our field engineers as your on-site technology crusaders, waiting for their next big mission. Looking for corrective, preventive, or proactive support? You've come to the right place.

OPERATIONALIZING OUTCOMES

Count on Compugen to provide the time, tools, and talent needed to solve and resolve your challenges - massive or minute, conceptual or concrete. We're driven by performance but measured in impact.

ACCELERATE INNOVATION

Large undertakings like digital transformation and IoT projects that many organizations are now exploring can be complex, time-consuming, and resource-intensive. Our team stands shoulder to shoulder with yours, helping you get through the day-to-day while planning for the future.

Service is our craft

The Benefits of IT Field Services

With a holistic understanding of technologies across the entire infrastructure, our field engineers and technicians bring on-site expertise to deployment, integrate, and troubleshoot whatever comes their way.

Experience

No matter who your customer is - be it internal employees, end-users, or paying clients - their impression of your business is intrinsically linked to technology's ability to work as intended. Our field services match you with fast, reliable IT support in the best of times and the worst of times.

Efficiency

Shifting IT from a cost center to a revenue generator is dependent on how long it takes to inspect, deploy and resolve IT issues, and how long it takes to translate IT initiatives into strategic business objectives. Compugen can help you streamline your strengths and execute quicker, period.

Escalation

Spotting a potential issue before it turns into a massive problem is the best way to maintain uptime and minimize user impact. Having a team of trusted experts on stand-by can save precious time when downtime can quickly turn into dollars lost.

We're Here to Be Your At-the-Ready Response Team

Our field engineers and technicians work shoulder to shoulder with you to deploy, integrate, and troubleshoot.

why compugen

We are a Partner in Your Progress

At CSI, we know that your customer's impression of your business is intrinsically linked to technology's ability to work as intended.

We understand you are always looking for corrective, preventive or proactive support. That is why we invest in our people to get the right resources on-site to help you get through the day-to-day while planning for the future.

Here’s how we do it: Assess, Consult, Onboard. Schedule a consultation with CSI and let us show you how we can get some feet on the street and lend a helping hand.

It's time to keep up

FIELD SERVICE OFFERINGS

Break/Fix

Reactive response, at-the-ready. Call on our team of technicians to analyze and address your technology needs as they arise. We’ve seen it all and we’ve solved it all. When your next IT issue crops up, let Compugen tackle it—on your timeline, on your terms, on your turf.

Deployment

The greatest return on any IT investment hinges on a successful deployment and seamless roll-out. From determining solution and site requirements to designing your system, to ensuring operational readiness, our team does not rest until your team is empowered to succeed.

IT Support

Having end-to-end knowledge of the systems, solutions, and manufacturers that make up your infrastructure means that you can rely on Compugen to have (or find) the answers to all your pressing and lingering IT needs. Hardware upgrades and installation? Check. Network repairs? Check. Training and consultation? Check, check. We welcome the challenge.

Partnership at the Next Level

Field Services Designed with You in Mind

We understand that you are facing a need for corrective, preventive, or proactive support. Resolving challenges is leaving you distressed and overwhelmed.

Our Field Services are centered around you and your needs. You get reactive response at-the-ready. We'll analyze and address your technology needs as they arise. We welcome the challenge.

1.

Assess

We seek first to understand the nature of your business, and your goals to make sure Field Services is a good fit for you.

2.

Consult

You can expect to receive tailored recommendations around aligning people, process, and tools in order to create a winning formula for long-term business success.

3.

Onboard

During this stage, you receive timelines and guarantees around the partnership to ensure we are operating as one team, united around shared interests and goals.

It's Time to Keep Up