Small Business IT Technical Support and Services

April 01 - 2022

More than 27% of small businesses don't have proper IT teams. This isn’t surprising given that overall cost for setting up an IT department, with the bare minimum capacity, tallies up to $181,500. This puts your average cost per user at $336 per month. Of course, that’s not feasible NOR practical.

If you are stuck with IT support issues (you’re not alone!) and don’t know how to cater with this situation, keep reading as we have the solution for you! Outsourcing your IT support.

Do I Need to Outsource my IT Support?

Small businesses usually end up getting their website designed/ developed one time and get a couple of other tech-related services one time to start off their businesses. The problem is, technology upgradation, support and maintenance is consistently needed.

Since the majority don’t realize this, more than 55% of small business owners believe that their current solutions are a hindrance in adopting new technologies.

For your business to actually thrive with proper technology maintenance, you need to outsource IT support to a Managed Service Provider. But why would you outsource your IT support to a third-party company, right? Here’s why:

carlos-muza-hpjSkU2UYSU-unsplashTop 4 Benefits of Outsourcing IT Technical Support

Save Costs:

The Return On Investment (ROI) from outsourced IT support is often higher than that of hiring an in-house tech support team. This is mainly due to the following factors:

  • Minimal Hardware Costs - No additional equipment purchase or maintenance is required if you outsource your technical support team.

  • Efficient Software Subscription Management - MSPs usually get better subscription deals and latest software updates available since they buy it for multiple clients at once.

  • Expert Availability - MSPs have technical specialists available on panel who can resolve IT issues quickly — or even prevent them from happening in the first place.

 

Focus on Core Business Needs:

When you have outsourced the IT technical support of your business, you can focus more on your core business needs and values. While a third party keeps your networks functioning, you can handle other aspects of business.

Reduce Security Risk:

IT support teams are responsible for ensuring the security of your computer systems from online threats and viruses. Not only does an MSP set up standard antivirus management to protect your devices, but also keeps your systems well-monitored and updated.

On top of that, IT support service providers are well aware of regulations and compliance standards so implementing the right security strategies is not an issue for them. Hence, an MSP ends up reducing security risks associated with your company's data and sensitive information.

Gain a Competitive Edge:

Sometimes the make-or-break factor in getting a customer is how responsive your company is. Having slow or buggy IT infrastructure can disgruntle your potential clients and hurt your conversion. 

Outsourcing your IT support ensures that this doesn’t happen to your business. Instead, MSPs ensure that your business can deliver a seamless tech experience which converts your audience into repeat buyers.

 

Start Outsourcing IT for Your SMB Today with Compugen

More and more small businesses are choosing IT outsourcing not only because of the cost-efficiency but the specialist services they get. An MSP, like Compugen, can provide your business a tailored IT support solution that specifically takes care of your requirements. So, with Compugen, your business can get scalable technology support without having to pay salaries for in-house resources. That’s a huge cost cut from your bottom line!

From daily maintenance to updates and from patches to full suite technical management, Compugen handles it all. Outsourcing your IT to Compugen also ensures that your business has access to a wide range of experts with specialist knowledge and decades of experience in the same.


Final Words

The success of your business largely depends on how reliable, efficient, and future proof your company's hardware, software, and overall IT infrastructure is. If you are a small or medium business, hiring an IT support team may not be a feasible solution for you but you can definitely outsource this business section to a managed service provider.

Companies, like Compugen, play a significant role in providing the best technical IT support tailored to your specific business requirements.

Want to learn more? Book a consultation with team Compugen today!

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