Beyond Basic IT Support: How to Expand Your Managed Services Partnership

May 01 - 2023

As businesses increasingly rely on technology to power their operations, the role of managed service providers (MSPs) has become more critical than ever. 

According to a report by MarketsandMarkets, the Managed Services market size is expected to grow from $223.0 billion in 2020 to $329.1 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 8.1% during the forecast period. This indicates the increasing demand for managed services as businesses continue to rely on technology to power their operations. With a primary growth area of security and compliance for MSPs, according to CompTIA, dedication to keeping your business ahead of threats and policy change are critical to businesses of any size.

MSPs like Compugen Systems Inc. provide personalized services that help businesses leverage technology to achieve their goals. However, partnering with an MSP can be about more than just basic IT services. Here are some tips on how to expand your partnership with your MSP:

  1. Develop a long-term strategic partnership: Rather than treating your MSP as a one-time vendor, aim to develop a long-term strategic partnership. This means working together to identify and achieve your business goals over the long term. Your MSP can become a true partner in your success by developing a deep understanding of your business and its needs.

  2. Collaborate on technology roadmaps: A technology roadmap is a strategic plan that outlines how technology will be used to achieve business objectives. By working with your MSP to develop a technology roadmap, you can ensure that your technology investments are aligned with your business goals. Your MSP can help you identify the right technologies to invest in and provide guidance on how to implement them effectively while ensuring you have the right people or internal skillsets needed to bring your roadmap to life. 

  3. Leverage your MSP's expertise: MSPs like Compugen Systems Inc. have a wealth of knowledge and expertise in a range of areas, from cloud computing to cybersecurity. By tapping into your MSP's expertise, you can gain valuable insights into optimizing your technology investments and achieving better business outcomes. In fact, according to a survey by SolarWinds, 71% of MSPs are seeing more demand for their services due to the COVID-19 pandemic. The pandemic has forced many businesses to shift to remote work and adopt new technologies, creating new challenges that MSPs can help address.

  4. Take advantage of thought leadership resources: In addition to providing IT services, MSPs often offer a range of thought leadership resources, such as blog posts, white papers, and webinars. These resources can help you stay up-to-date on the latest trends and best practices in IT. By taking advantage of these resources, you can better understand how technology can be used to achieve your business goals.

  5. Engage your MSP in your digital transformation efforts: Digital transformation is using technology to fundamentally change how a business operates. By engaging your MSP in your digital transformation efforts, you can leverage their expertise to help identify the right technologies to invest in and implement them effectively.

Partnering with an MSP like CSI can provide a range of benefits for your business. By following these tips, you can expand your partnership with your MSP and leverage their expertise to achieve your business goals. At CSI, we like to say: we aren't here to take the keys away or replace your staff. Simply put, we are here to free you up to do the things you’d rather be doing. If CSI can take on the tasks that are considered lower value for you today—and take them on with maturity, process, and industry best practices in play—there’s your winning formula for long-term business success.

Questions to Ask Your Managed Service Provider

Don't just pick another MSP to help you right now, pick the last MSP you'll ever need to hire.

You've probably seen tips and checklists like this before, but what you haven't seen are the questions and steps IT providers take ourselves. Get a glimpse into how we work internally to make our technology selections and partner recommendations. Download the checklist.

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Topics: Managed Services

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