In a recent white paper titled “Evaluating the Business Case of Microsoft Surface,” IDC found that Microsoft Surface devices can help organizations achieve up to $9,036 in savings and benefits over three years through direct savings, IT efficiency gains, and employee experience benefits.
Microsoft Surface devices integrate seamlessly with Windows 11, Microsoft 365, and Azure to help simplify IT deployment and management. They also empower employees through out-of-the-box, highly functional features to boost productivity, enhance mobility, and support collaboration while minimizing security- and performance-related issues.
The Surface family offers hybrid tablets, touchscreen laptops, smartphones, a digital drafting table, and an interactive whiteboard to meet the needs of today’s modern workspace. However, maintaining these devices requires specialized knowledge. The complex logistics is particularly challenging for companies supporting a remote workforce or employees in multiple office locations.
We’re here to help.
As a certified Microsoft Surface Authorized Service Provider (ASP) with field service teams across North America, we ensure your fleet runs smoothly to deliver a top-notch employee experience, improve productivity, ensure business continuity, and increase IT efficiency.
Let’s explore why you should work with a Microsoft Surface ASP to simplify IT maintenance and how our services go beyond those of a typical ASP to deliver white-glove IT services to help you maximize your IT investment.
What is a Microsoft Surface ASP?
A Microsoft Surface ASP works closely with Microsoft to help clients identify and resolve issues in Microsoft Surface devices. It partners directly with Microsoft, have access to Microsoft support, and use genuine Microsoft parts to perform repairs on behalf of Microsoft. It must adhere to strict requirements and quality control standards to receive its certification.
For example, our technicians have undergone rigorous training to learn the specifics of Microsoft Surface devices to provide top-quality repairs and replacements to our clients. They also understand how to make the hardware and software work together to optimize performance while delivering a modern, seamless user experience.
A Microsoft ASP must have the proper facilities and equipment for handling and servicing Surface devices. Additionally, it must provide ongoing training to its technicians on the latest advancements and best practices related to Microsoft Surface products to maintain its certification.
The Benefits of Working with a Microsoft Surface ASP
A Microsoft Surface ASP helps you maintain and optimize your devices to maximize longevity, performance, and ROI. It provides fast and reliable warranty services to repair or replace your equipment with genuine Microsoft parts, protecting your investment and ensuring optimal performance.
It handles the complex procurement logistics and gets replacement parts and devices where they need to be — reducing the strain on your IT resources, especially when supporting a hybrid workforce or multiple office locations across the continent.
When you work with an ASP, you gain access to technicians with the expertise to address any issues with Surface devices efficiently. Their in-depth understanding of the Microsoft ecosystem gives you peace of mind that your devices are in tip-top shape and optimized to meet your business requirements.
You also have the flexibility to scale up your device fleet to meet shifting demand and support requirements without expanding your IT team. With access to boots on the ground where they need to be, you can streamline internal IT operations and reduce overhead costs while improving efficiency and the employee experience.
Most ASPs provide various levels of service plans and warranty options to meet your budget and requirements. For example, when you work with Compugen Systems, you may augment Microsoft’s 3- or 4-year warranty plans with next-business-day onsite support and access to a spare pool of devices to minimize disruption to your business processes.
Beyond Microsoft Surface ASP: Compugen’s White Glove IT Experience
As a certified Microsoft Surface ASP, we offer enhanced warranty repair and replacement services for Surface devices conducted by our certified expert technicians using only genuine Microsoft replacement parts.
With the Enhanced NBD Onsite Service Plan, you can count on our fast and reliable service to get your devices back up and running by the next business day to minimize disruption to business processes and productivity.
But we go above and beyond fixing laptops and tablets. We’re committed to delivering the best customer experience — from initial inquiries to post-service follow-ups, we’re with you every step to help you get the most out of your IT investment.
Our service plans cover a broad range of issues, including hardware failures, software glitches, display malfunctions, and more, over a 3- or 4-year term — providing comprehensive protection to ensure your Surface devices operate smoothly. You may get onsite assistance or ship the devices to us for repair or replacement.
Depending on your plan, you may access:
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Mechanical breakdown coverage
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Software and hardware phone support
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Accidental damage protection
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Next business day response
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Next business day, onsite repair or replacement
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1% spare pool for advance exchange during a service call if a unit is unrepairable
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Optional out-of-warranty repair
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Customizable coverage plans (e.g., 30- or 42-month warranty contract, enhanced accidental screen repair coverage, optional accessory coverage, etc.)
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Compugen Green for Good program for safe and responsible disposal and recycling of end-of-life devices
A Comprehensive Approach to Hardware and Software Maintenance
Compugen is also a Microsoft Gold Partner, and the partnership enable us to go above and beyond standard support services to ensure your hardware, software, and infrastructure work together seamlessly to meet your unique business requirements.
Our team will work with you closely to understand your business and IT objectives to customize our service package. For example, we can help you implement specific configurations, advanced security measures, or specialized software to optimize performance, enhance productivity, and meet compliance requirements.
Instead of reacting to issues when they arise, we can help you implement a proactive approach to device lifecycle management and maintenance. For example, we can perform regular check-ups and updates to prevent and address problems before they cause disruptions.
Additionally, when you partner with us, we’ll assign an account manager to help you get the services you need when you need them. This dedicated resource will oversee a consistent, streamlined communication process to ensure we understand and meet your support needs.
We can also help you integrate hardware and devices with your existing workflows, applications, and IT infrastructure to enhance efficiency and productivity. We tailor our recommendations and services to align people, processes, and tools to create a winning formula for your long-term business success.
Compugen is the first Microsoft ASP to provide next-business day, onsite support for Surface business users with complete coverage across the United States and Canada. Our Microsoft ASP certification is integral to our white-glove IT services, helping our clients support a modern workplace experience.
Learn more about our Microsoft Surface service plans and get in touch to see how we can help you maximize savings and return on your IT investment.