Hi friend,

As we hit peak 2026 planning, it’s a good moment to step back and think about how your teams work, and how the systems that support them work. Lately, I’ve had more conversations than ever with leaders who feel stuck in a reactive loop, and it’s a reminder that the right support model can make a real difference.

If your IT support often feels like a never-ending cycle of tickets and troubleshooting—reacting with no capacity to anticipate—just know that it doesn’t have to be this way.

Even if you’ve seen it before, our guide on modern Service Desks is worth revisiting. You’ll explore how truly great Service Desks do more than solve problems: they reduce friction, empower your teams, and give IT leaders like yourself the space to focus on strategy and growth instead of just reacting to issues.

Consider it a practical roadmap for turning everyday IT support into a strategic partner in productivity and growth, and a way to help your people do their best work as you plan for the year ahead.

Best,

Spencer

Spencer Lee | Compugen Systems Inc.

Case Study: Compugen Systems Implements Secure Data Protection Solution for Global Organization

When a global organization realized a ransomware attack had compromised an endpoint, they needed a simple, scalable solution to protect their widely distributed data. Compugen implemented Commvault Edge, enabling secure daily cloud backups, remote wipe capabilities, and easy file recovery—all running silently in the background with minimal user disruption.

With centralized management and no need for costly infrastructure, the organization gained robust protection while easing the burden on their lean IT team. Read the full case study to see how this proactive approach secured their endpoints and simplified operations.